Shipping policy

Delivery Time:

 Our goods are shipped for free (U.S. only) and can be shipped within one business day.

We have put a lot of focus on making sure the items get delivered to our customers as quick as possible. Normally, you will receive your package in 3-5  days once order is placed.

SHIPPING RATE

Free shipping available - You don't have to pay shipping for most items at Fenchilin. You can view the shipping fees on each product page and at checkout.
 

SHIPPING AREA:

Whole USA.

SHIPPING METHOD:

FedEx.

HANDLING TIME: 

1 working days.

SHIPPING TIME:

3-5 working days.

Due to the COVID-19, the shipping may delay.

The time between when your order has been shipped and delivered to you. It takes 3-5 days at most times. 
 
Total Delivery Time = Processing Time + Shipping Time.

Delivery time depends on your country of residence.
 

Taxes, Customs Duties:

  • The priced shown on our pages is already included import duties. There will be no additional customs duties charged. Free shipping and duty free are available in all areas of the United States.
  • In addition to the United States, all the import taxes and duties for other regions may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when the goods you have ordered from us arrive in your country.
  • We advise you to check the local regulations before order from us. FENCHILIN can not give you advice or information about tax rates and customs charges in your country.

If you reject a parcel because of import duties or taxes, you need to cover all costs of returning the item to us.


How can I query logistics information of my parcel?

Every country has its own import regulations and restrictions. You can contact or refer to the official website of your local post office or customs agency to estimate the amount of import duties you may have to pay.

 

Note:

* Shipping times are estimated and commenced from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, custom’s clearance procedures and other causes alike.

* Please submit a ticket within 60 days of shipment. If the package does not arrive in time, our customer service representative will get back to you within 24 hours. Take note that overdue requests may not be accepted.

If vou have any questions, please email services@fenchilin.com to contact us.