FAQ

1. What are your shipping costs?
Free Shipping in United States.
Other regions: For DHL, Shipping costs differ for different products and states. Regional areas may incur further charges. (The charges automatically calculates when you make a payment)
If you think the charges too expensive.
Please contact to FENCHILIN(services@fenchilin.com), we shall be pleasant to send you an email with quotation.

2. How are products delivered?
Orders are shipped using various couriers, mainly UPS.

3. How long does it take for an order to ship?
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Normally, you will receive your order in 5-7 business days once order is placed.

4. What forms of payment do you accept?
FENCHILIN is to accept PayPal of payment only.

5. Is it safe to use my credit card on this website?
Yes, shopping at FENCHILIN is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and FENCHILIN ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee. fenchilin.com will never ask for your credit cards pin number during the checkout process.

6. How do I cancel my order?
You may cancel your order up until your order has begun being processed. Please contact our Customer Support Team by email(services@fenchilin.com). We will send an email confirming the order cancellation.

7. How do I use a promotional/free shipping coupon?
To use the discount code you have to enter it into the checkout of your order. Apply coupon code "free shipping". Enter your Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual.
Please note: Promotional / Discount codes can only be used once (free shipping coupon for United Sates only)